Jared The Galleria of Jewelry in Cedar Park, TX Open now

Reviews about Jared The Galleria of Jewelry

• ★ ★ ★ ★ ★

  September 10, 2019, by marvin brown
  Our experience was unbelievably great couldn’t and wouldn’t ask a better place to have gotten my ring at. Would I recommend Jared’s Yes Yes i sure would hands down yes.
• ★ ★ ★ ★ ☆

  June 20, 2019, by Nikole Duli
  I have always had a pleasant time here the past two years but today was terrible which is why I am giving it 2 stars. I believe that when you are dealing with someones jewelry, especially their wedding ring, you should take the best care of it when you have it. Today I worked with a lady I have not worked with before. She was nice and used her manners. It seemed she did not know what she talking about. Instead of taking me to service and repair, she looked at my ring at the counter. I had bent/broken prong on my ring. It took her about 30 minutes to write up a ticket. During this time she was walking around the store asking different associates questions while wearing my ring on her finger instead of keeping it at the counter with me. Finally when she finished writing up my ticket she told me thank you and have a good day. At that time I wanted to make sure that she walked to the back room and put my ring in a bag with the ticket.....BUT NO! She walked to help another customer wearing my ring for about 5-10 minutes before finally walking my ring to the back room! In my opinion that is incredibly unprofessional! You don't wear someone else's wedding ring casually as a sales associates while talking to other customers and helping them! What if she would have dropped it, someone step on it, she mixed it up and put it in someone else bag with the sales ticket in the back! I am very upset with the way she handled that....I know my ring is not the most expensive ring in the store, but when it is as special as someones wedding set that highly inappropriate! I will not be working with her again, and I will follow up with the manager about the procedures they have in the store. Like I said, I usually have a great experience with every associate. She, in particular was not my favorite. Everyone has followed great procedures to make my husband and I very happy customers. I hope this review is helpful. *****UPDATE***** I have been contacted by corporate and by the general manager. Both were very apologetic and open to discussing the issue in order to resolve it. I feel that this experience has been amazing. Corporate contacted me within 24 hours of posting the review on Google, and I met with the general manager a few days later. I wanted to update the stars on this post because although the experience was bad, the service and experience after has been amazing! I have updated the post from 2 starts to 4 stars.